In-Person Payment Instructions

Paying a bill in person by scanning a barcode at a store

Walmart (using your utility bill information)

Step 1: Head to your local Walmart’s MoneyCenter or Customer Service Desk.
Step 2: Inform the Walmart associate of the utility name and provide the account number. Please bring your bill (either electronically or on paper) for a smooth process.
Step 3: You must ask to have your payment processed with Walmart’s “Walmart Bill Pay (WMBP) same-day processing” to ensure payment is applied to your account correctly. The associate will locate your account, and then you can make a payment using cash or a debit card.

If you are at risk of being turned off or have already been disconnected, please take note of the payment confirmation number so that we may verify the payment. Be sure to call us before 3 p.m. so we can issue the turn-on.

What’s the fastest way to pay for reconnection? The most immediate account payment method is using our My Account portal with a credit card or eCheck.

Other Retailers (using a barcode from “My Account”)

Within My Account, the “Cash” option allows you to pay in person at these locations: 7-Eleven, ACE Cash Express, CVS, Family Dollar, Food Lion, Giant Eagle, Kroger, Love’s, Meijer, Speedway, Walgreens, and Winn-Dixie. To pay at these locations, a payment barcode is needed.

Here’s how to make a payment at any of the locations mentioned above (print this page if you would like these instructions for reference):

Step 1: Log into or create a My Account

Visit account.mywater.us and log in.

WATCH: How to sign up for My Account

Step 2: Within My Account, under “Payments,” click on “Make A Payment.”

My Account portal showing the Make A Payment menu option

Step 3: Select the “Cash” payment option

Enter the amount to pay, and choose a retail location from the provided list to make the payment.

Selecting the Cash payment option and entering a zip code

Step 4: The portal will provide you with a payment barcode

You must present the barcode to the retail location previously selected to make your payment.

Selecting a location and getting the payment barcode

Payment Barcode — Important Information

When following the prompts with the “Cash” payment option, you will be asked how much you would like to pay in person and where you would like to complete the payment. The payment barcode will then generate the amount and location you have selected. You must bring and present the payment barcode to continue with the payment option. The payment barcode is valid only for the selected store, and the amount stated must be paid in full. The payment barcode will not work at another store.

Additionally, the payment barcode is valid for only 24 hours. Once expired, you will need to generate a new payment barcode.

Example of a generated payment barcode to take to the store

Step 5: Present the barcode at the retailer

Once at the retailer, present the barcode to the cashier, who will scan it, and then you can complete your payment. Remember, you will only be able to pay the preset amount indicated on the payment barcode.

Presenting the barcode on a phone at a retail checkout

Go to My Account

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