We’re delighted to serve you as our customers. Please read these FAQs — you may get your question answered before you have to call us.
Nexus Water Group’s Online Account Information service lets you access certain information about your customer account via a secure website. You’ll see the date and amount of your last payment along with the total of your current bill and your due date. You may also proceed to the next step and pay your bill online with a major credit card. For this service, Nexus Water Group partnered with Paymetric and Vantiv — major national providers of payment processing.
All transactions are processed through a secure website and all data transactions are encrypted. Any personal information you enter (like your name, address, credit card number, etc.) will be used only for the particular one-time transaction and will not be saved on our system or shared for any other purpose.
Yes. Customers of Oregon Water Utilities are all eligible for the online bill pay service.
Business Customers: We are unable to accept Visa or Mastercard payments for business accounts, however you may pay online via check.
Customers of Oregon Water Utilities don’t pay a processing fee. Viewing your account information (amount due, due date and last payment information) is free of charge.
Once your payment is processed online, the transaction cannot be canceled. The amount you selected to pay will be credited to your account.
The payment will be credited to your account within one hour.
If you believe that you’ve made your payment and the credit is not reflected on your bill, please contact our customer care representatives for assistance.
Yes, you can schedule your payment within your customer portal account. Once you log in, click on the “Payments” menu option and click on “One-time Payments.” Within that option, as you set up your form of payment you will be prompted to schedule when you would like the payment to be made.
Our credit card processing vendor enables us to accept both MasterCard and Visa credit and debit cards.
If you’ve made your payment online, we don’t need the stub. You may want to keep it for your own records and write your confirmation number on it.
If you sign up at account.mywater.us for paperless billing you will have online access to your bill statements without having to deal with the paper, reducing clutter and your carbon footprint.
Your online bill payment will appear on your credit card statement under the name of your utility, e.g. Oregon Water Utilities.
If your mailing address has changed, please contact our customer care representatives with the correct information and we’ll update our files.
